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Member Services

Contact Us
Your health and your ability to access your information is important to us. Do you have any questions about your benefits or claims? We're happy to help.

  To reach us by phone:

  • For the fastest service dial the toll-free number on the back of your ID Card.
  • Or call 888-324-5789

    NOTE:  This is a general line, you may experience long hold times and/or need to be transferred. If your ID Card is available, please use the number on the back for faster service.  Representatives are available on the general line from 7am- 8pm CST

    To reach us by email, click here or email service@meritain.com.

Access Your Information Quickly

For 24-hour access to your personal health information, log in to your account. If you haven't yet created an account, click 'Register' at the top right of this page and follow the prompts. Have your ID Card with you so set-up is fast and easy.

Below are a few items to which you will have access once you register:

  • Claims history
  • Doctor/hospital locator
  • Explanation of benefits
  • Health and wellness benefits
  • Healthcare cost information
  • ID Cards
  • Plan documents

If you are a client or broker with questions about an existing plan, please contact your client solutions manager.